OUR SERVICES

Life can be a real pain at times and we understand that every now and then things don’t work out as planned. However, we are a small business that relies on having our clients turn up to their booked appointment, not only so that we can pay the stylist that is at work ready to do your hair, but also so we can pay to keep the electricity on and the doors open.

When you don’t attend your appointment or don’t give us enough notice that you can’t attend, that also means that we have turned away other clients because that time was allocated to you specifically for that service, which is not fair on us, or the other client.

So to protect all of our loyal clients appointments, to protect our business from loss of trading, and to ensure your appointment is relaxing and enjoyable, we have adapted the following salon policies. We may use or discretion and waive the policy where we deem necessary.

We greatly appreciate your support of our business and we will endeavour to provide the utmost professional service to you at every appointment.

1. All no-show clients, and cancellations within 24 hours of the appointment may incur a $150 fee, or the full cost of the appointment, whichever is the lesser. We offer text confirmations of your appointment which you will receive the day before. Please note: it is an automated system and can only receive “YES” or “NO” responses, no personal messages.

2. We run by appointment, therefor late arrivals of 15 minutes or more may be unable to be serviced, and if so, the cancellation policy will apply.

3. All no-show and late cancellation clients may be required to pay a deposit for all future appointments at Tanglez Hair Studio, and repeat offenders may be refused a future booking

4. Booked services cannot be cancelled on arrival of appointment.

5. Our highly trained technicians provide professional colour results using the finest products available. Tanglez Hair Studio cannot guarantee lasting results unless you are using recommended home hair care purchased from Tanglez Hair Studio or if you swim regularly.

6. As per the NZ Consumer Act, any problems with your service must be reported within 1 (one) week of the original service by phone call or in person. As per the Consumer Act, Tanglez Hair Studio will then fix the service or replace the product at no charge, within 1 (one) week of the report of the fault.

7. All prices include GST. All prices are subject to variation without notice. There may be additional charges for extra time or product depending on length or thickness of hair. To obtain a quote, please schedule a free consultation at Tanglez Hair Studio

8. Due to New Zealand’s strict health and safety laws, all children under the age of 18 that are not receiving a service must remain seated on the front sofa and are not permitted to be on the salon floor. We work with hazardous chemicals, sharp and very hot tools, your child’s safety is important to us and it should be to you too.

9. Out of respect to all of our clients who spend their hard-earned money to have relax and pamper time with us, unruly and loud clients and/or their children will be asked to leave the salon.