Refund policy

Returns: Returns For Refund or Exchange
Please choose your haircare products carefully as we do not refund items unless they are faulty, damaged or incorrect. We are more than happy to exchange your items within 7 days from the day you received your order, with proof of purchase, and providing the items are in their original condition.

If we deem your return as unused and in the same condition that you received it in, we will be happy to organise an exchange of items for you, as long as the returns process, as outlined here, has been initiated by you within 7 days from the day you received your order.

If your order is deemed faulty by us, then a refund will be processed, and a credit automatically applied to your credit card or original method of payment within around 3-5 business days. Please don’t throw this away as we may require the product to be returned.

Only regular priced items may be exchanged. All sale items are treated as final sale, we cannot accept returns or exchanges on these items unless faulty.

Please note due to hygiene reasons we cannot accept returns of hairbrushes, combs or accessories.

 

How to return your items:
To complete a return, please email info@tanglez.co.nz with a photo where applicable, so we can start the refund/exchange process with you. To be eligible for a return, your item must be unused and in the original condition that you received it. It must also be in the original packaging, and a receipt or proof of purchase included. You can either bring your return into the salon or post it to the returns address listed below:

Tanglez Hair Studio Returns
52 Cass Street, Ashburton, 7700

You will be responsible for paying for your own shipping costs for returning your item, we strongly recommend a trackable shipping method. Shipping costs are non-refundable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange.